Vetting & Verification Process
(& Customer Charter)

Any business which earns the coveted 'TrustedTech Recommended Business' Seal of Approval has been carefully checked, vetted & verified.

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Before a computer repair business is awarded ‘Recommended Business’ status they must pass our thorough vetting and verification process.
 
This process is designed to weed out the cowboys and dodgy operators, so we bring the top companies in your local area.
 
Below you’ll discover how the process works and how we sort the shining stars from the bad apples.

The TrustedTech Difference

TrustedTech is not just another online directory (there are enough of those already!). What makes us different, and stand out from the crowd is our strict vetting and verification process.
 
We don’t want to promote any computer repair business – we want to highlight, and help, the companies who go the extra mile and take pride in their work. We regularly reject companies who don’t meet our standards, regardless of how much they are willing to pay us!
 
So when you see a business displaying their TrustedTech Recommended Business seal of approval you’ll know they are one of the good guys, and a business you can trust.
 

Our Process

Step 1: Check Insurance, Qualification and Licenses

First we make sure the business has a valid ABN / ACN, adeqaute insurance and where appropriate relevant qualifications and licenses.

Step 1: Business Questionnaire

Every business submits a detailed questionnaire which records information about their business structure, key personnel, business registration, insurance, licenses, qualifications and trading history.

Step 2: Review and Verify Information

Then our team carefully reviews the application and checks everything is up to standard – this includes a valid ABN / ACN, adequate insurance and where appropriate relevant qualifications and licenses.

Step 3: Conduct Research

If the business passes stage 2 our team will conduct further research to find out the history of the company. This involves checking online review websites, forums and social media to find out people’s experience with the business.

Step 4: Owner / Director Interview

The next step is an interview with the owner or  director. Our questions are designed to make sure the business is committed to providing a great customer experience at all times, and they are willing to uphold our customer charter / standards.

At this stage we may contact a selection of previous customers and trade references to further verify the company.

Step 5: Sign our customer charter

Every business must agree to and sign our customer charter (see below). This is designed to ensure all dealings are professional, fair, up-front and honest.

Customer Charter

Before any business is able to become a TrustedCleaner Recommended Business and receive our seal of approval and featured listing on our website they must read, agree to, and sign our customer charter.

  • Be honest, upfront and transparent in all communications before, during and after the sale
  • Only undertake work that is required, and is in the customers best interest
  • Complete the job on time & as agreed with the customer (& inform the customer as quickly as possible if there are any delays)
  • Provide a fixed price quote for repairs / upgrades or where this is not possible make your pricing structure clear to the customer before commencing work and ensure there are no hidden fees or extra charges in the final bill
  • Keep the customer informed during the process, espesically if any changes are made or the job becomes more time-consuming or complicated than expected
  • Resolve any issues that arise as quickly as possible
  • Provide an after-sales service, and where appropriate a guarantee / waranty for the work completed